This means that your transaction was rejected by our payment processor. Please reach out to our Funzpoints support team via email at support@funzpoints.com or submit a support request through this link https://funzpoints.zendesk.com/hc/en-us/requests/new for assistance.
If the transaction is declined for this reason, it may appear as pending or settled, but rest assured, your funds will be refunded or cleared from your statement within 3-5 business days!